Banks, credit unions, investment firms, and insurance companies trust Telphi Consulting for VoIP infrastructure with PCI DSS compliance, FINRA archiving, MiFID II recording, and GDPR data controls built in from day one — not bolted on after deployment.
Every feature is designed with your compliance obligations in mind — not as an afterthought.
Automatically pause recording when payment details are spoken, ensuring PCI DSS scope reduction on every call. DTMF masking prevents card numbers from ever entering the audio stream.
Retain, index, and retrieve every call and SMS for the full regulatory period with tamper-proof audit trails. Respond to any regulatory request within hours, not weeks.
Connect every office location over a private, encrypted VoIP backbone with zero call quality compromise. All inter-branch traffic stays off the public internet.
Handle account balance enquiries, transaction queries, and multi-factor authentication without agent intervention. Voice biometrics confirm identity before sensitive data is disclosed.
Push real-time fraud alerts, unusual activity notifications, and OTP codes over a compliant SMS channel. Customers receive immediate alerts while every message is logged for audit.
FCA and SEC-aligned encrypted video calls recorded and retained for adviser review boards. Every client meeting captured with structured metadata for regulatory retrieval.
Single pane of glass for call monitoring, recording retrieval, compliance scoring, and regulatory reporting. Your compliance team manages everything from one interface.
Four major regulatory frameworks covered in a single VoIP deployment — no third-party compliance add-ons required.
Payment card data never traverses unencrypted channels. Automatic recording pause and DTMF masking prevent cardholder data capture and reduce your PCI DSS cardholder data environment scope for telephony to zero.
Seven-year retention of all broker-dealer communications with instant retrieval for regulatory requests. Tamper-proof archive with structured metadata satisfies SEC Rule 17a-4 and FINRA examination requirements.
Mandatory recording of telephone orders and relevant communications with structured metadata for audit. Every recorded call is timestamped, linked to the relevant client record, and retrievable on demand.
Right-to-erasure workflows, data residency controls, and consent management built into every call flow. Competing retention obligations are flagged automatically and resolved when the regulatory period expires.
A four-step process designed to satisfy your compliance team, your QSA, and your regulators.
We map your compliance obligations — PCI DSS, FINRA, MiFID II, GDPR — and design a VoIP architecture that satisfies all of them from day one. No retrofitting compliance after go-live.
Port numbers, transfer configurations, and cut over lines one department at a time with zero dropped calls and full audit continuity. Recording and archiving controls are live before any legacy line is decommissioned.
Configure call recording, SMS archiving, and retention schedules aligned to your specific regulatory timelines. PCI DSS pause triggers, DTMF masking, and tamper-proof storage are validated by your compliance team.
Train your compliance team on the dashboard, recording retrieval, and escalation workflows before go-live. Your QSA or compliance officer signs off before a single external call is made.
Talk to a financial services VoIP specialist who understands PCI DSS, FINRA, and MiFID II — not just phone systems.
Compliance without compromise — and cost savings that go straight to your bottom line.
Automatic recording pause and encrypted channels eliminate cardholder data risk on every payment call. Your QSA will have nothing to flag.
Tamper-proof call archives with instant search mean you can respond to any regulatory request in two business days, not two weeks.
Consolidate branch phone lines, eliminate legacy ISDN, and reduce per-minute costs without touching your compliance posture.
Whether you have two offices or two hundred branches, every site runs on the same compliant, centrally managed platform.
From community banks to global investment firms — our compliance-first VoIP platform scales to any institution size.
Hear from the people who put their name on regulatory filings.
"We passed our PCI DSS audit with zero findings related to telephony. Telphi's automatic recording pause was the feature our QSA had been asking us to implement for three years."
"FINRA came in for a routine exam and asked for six months of adviser call recordings. We had them delivered in four hours. The examiner was genuinely surprised."
"Moving thirty branches onto one VoIP system without breaking compliance felt impossible. Telphi did it in eight weeks and our compliance team signed off on day one of go-live."
Every deployment is validated against the regulatory standards that matter most to financial institutions.
Automatic DTMF masking and recording pause protect cardholder data on every payment call.
Seven-year tamper-proof retention with indexed retrieval for broker-dealer communications.
Full structured metadata capture on all telephone orders and relevant communications.
Data residency, consent management, and right-to-erasure workflows on every call flow.
Pre-built connectors mean your VoIP system talks to your core banking platform, CRM, and compliance tools on day one.
Compliance questions your team will ask — answered before the first meeting.
Yes. Our VoIP system includes automatic DTMF masking and a recording-pause trigger that fires the moment a payment flow begins. Card numbers entered via keypad are never recorded, and the system can be configured to pause the voice recording during the payment portion and resume automatically afterwards. This reduces your PCI DSS cardholder data environment scope for telephony to zero.
We configure retention schedules to match your specific obligations. For FINRA Rule 4511, that is a minimum of three years for most communications and six years for records subject to SEC Rule 17a-4. Our archive is tamper-proof, indexed, and searchable so you can respond to a regulatory request within hours, not weeks.
Yes. Every migration is sequenced so that call recording, archiving, and retention controls are active before any line is cut over. We run parallel systems during transition and only decommission your legacy infrastructure once your compliance team has signed off on the new platform.
Our mobile app routes all adviser calls through the same recording and archiving infrastructure as desk phones. Every call made from a mobile device appears in the same compliance dashboard, carries the same retention policy, and is retrievable in the same way. BYOD policies can be enforced through device-level controls managed from a central admin console.
Your recordings are stored in a standard format and can be exported in full at any time. We do not lock recordings to our platform. Migration packages include full archive exports with metadata so your compliance team maintains continuity regardless of future provider decisions.
We provide a workflow that allows your data protection team to flag specific recordings for erasure, generate an audit log of the deletion, and confirm erasure to the data subject. Where a recording is subject to a competing retention obligation such as FINRA archiving, the system flags the conflict and holds the recording until the regulatory retention period expires, at which point erasure is applied automatically.
Tell us about your institution and we will design a compliant VoIP deployment plan within two business days.